Facebook Bot Manager Map — every card and opened panel

This is a full operating map of Bot Manager for Messenger/Facebook only in ChatLik. For every card you get: what it is, when to use it, what you see after Change Settings, the important UI labels, and what happens after Save. It is a tutorial — not a thin title list.

Sidebar: Facebook Tools → Bot Manager. Use a non-production lab Page before production. Instagram is a separate path: Instagram Bot Manager map — do not mix platforms.

Before you start

1. Under Integrations → Connect Accounts, confirm the Page and enable Enable Bot Connection. Connect Facebook and enable the bot.
2. If you see “We could not find any page”, reconnect first.
3. Settings are per Page — select the correct row in the Pages column.
4. Always click Change Settings to open the interior — do not rely on the closed card face.

Screen overview

After selecting a Page: Pages column, middle settings cards, and the right editor/panel when open. Top of the right column: Options and Variables.

1. Open Facebook Tools → Bot Manager and select صفحة اختبار (or your Page).



2. Scan cards top→bottom; preferred order later: General → Get Started → Action Buttons → Keywords → Persistent Menu.

1) Bot Reply

What: entry to the Visual Flow Builder flow list — full multi-step conversations.

When: welcome → questions → buttons → human handoff scenarios.

When opened: click Change Settings on Bot Reply. You see the flow list and Create New Flow.

1. After save in the builder, the flow appears in the list and can be linked from keywords or buttons.
2. Guides: Facebook Flow Builder · Flow element encyclopedia · Messenger bot setup.

2) Bot Keyword Settings

What: map words/phrases (“price”, “delivery”) to a reply or template.

When: short FAQs — or a quick entry into a flow.

When opened: keyword/reply editor (bot name, matching type, reply text or template). Save in-screen.

1. After save, matching messages fire for that Page — test in Messenger.
2. Details: Keywords and triggers · Keyword reply via Flow Builder.

3) Postback Manager

What: reusable Postback templates for buttons, Persistent Menu, and flows (UI may say Post-back Manager).

When: the same reply is triggered from multiple places.

When opened: template list with add/edit. Do not confuse with Rcn post-back manager (recurring notifications).

1. After save, templates appear in dropdowns across buttons and the Persistent Menu.
2. Guide: Postback manager.

4) Get Started Settings

What: Messenger Get started button, welcome message, and Ice breakers in the same panel.

When: early after connect — also required before Persistent Menu.

When opened (Get started & welcome message):

• Get started button status: Enabled / Disabled.
• Welcome Message (~160 characters) with name variables.
• Edit get started reply — opens the full template in Visual Flow.
• Ice breakers section: Ice Breakers Status + questions mapped to reply templates.
• Save at the bottom.

1. After Save: status/welcome/Ice breakers update for the Page. Edit the full reply via Edit get started reply or Action Button → Get-started Template.
2. Guides: Get Started · Ice breakers.

5) General Settings

What: page-level bot behavior — mark seen, human email, No Match switch, enhancer limits, mail/SMS/Sheets.

When: before relying on No Match — without the switch the template never sends.

Key labels when opened:

• Mark as seen status: Enabled / Disabled.
• Chat with human email.
• Reply if no match found — master No Match switch.
• No Match Reply Enhancer: Reply Enhancement Type, Max Replies, Time Value / Time Unit, Pause Duration.
• Integrations: Mailchimp, Sendinblue, ActiveCampaign, Mautic, Acelle, SMS/Email API, Google Sheet.
• Save — success: “General settings have been stored successfully.”

1. After Save: switches apply immediately. Then edit Action Button → No Match Template.
2. Guides: No Match · reply limits.

6) Action Button Settings

What: system template grid — Get-started, No Match, un/resubscribe, quick replies, chat human/robot.

When: after General + Get Started switches — build the actual template content here.

When opened: tiles such as Get-started Template, No Match Template, Un-subscribe / Re-subscribe, Email/Phone/Location/Birthday Quick Reply, Chat with Human, Chat with Robot. Click a tile to open Visual Flow.

1. After save in the editor: that template is what customers receive for the event (No Match only if General Settings switch is on).
2. Related: Get Started · No Match.

7) Persistent Menu Settings

What: pinned Messenger menu under the composer.

When: after Get started button status = Enabled.

When opened: locale list with Create Persistent Menu, then Edit Persistent Menu: Locale (need default), Composer Input Disabled?, menu title rows with Web URL or Post back. Submit saves in ChatLik; Options → Publish Persistent Menu is separate (do not publish during casual photo sessions unless ready).

1. Full guide: Create a Persistent Menu.

8) Rcn post-back manager

What: recurring notification templates (Arabic UI: إدارة الإشعارات المتكررة). Not the same as Postback Manager.

When: Meta-allowed re-engagement after the subscriber opts into recurring notifications.

When opened: RCN/OTN template manager for the Page.

1. After save, templates appear in recurring-notification broadcast pickers.

9) Webform builder

What: in-Messenger Webview forms for longer data capture.

When: address/size/order details beyond a quick reply.

When opened: form list — create/edit, then link from flow buttons. Whitelist your domain first.

1. After save, the form can open from a Webview button in a flow.

10) Saved Templates

What: reusable saved message templates / bot-setting packages.

When: copy settings between Pages or back up before a big change.

When opened: saved template library. Also via Options: Export bot settings / Import bot settings.

1. After import, re-check keywords and Get Started on the target Page.

11) Sequence Message Settings

What: timed drip campaigns after a trigger or opt-in.

When: multi-day welcome, cart reminder, re-engagement series.

When opened: Messenger Sequence card with Classic +, Visual Flow Builder + / scenario builder, and Lists. Create a campaign, set delays/templates, enable.

1. After save, messages schedule per campaign rules — review reports before wide send.
2. Guide: Sequence campaigns.

12) Messenger Engagement

What: acquisition tools: Checkbox Plugin, Send to Messenger, M.me Link, Customer Chat Plugin.

When: site chat widget, bio m.me link, or landing-page checkbox.

When opened: the four plugin cards — configure domain, IDs, and button text.

1. After save, embed the snippet or link and test in a clean browser.
2. Guides: Messenger codes · Customer Chat plugin · Checkbox plugin.

13) User Input Flow

What: in-chat field collection campaigns stored as custom fields.

When: before human handoff or order details without a full Webview.

When opened: input-flow campaigns — add ordered questions, then trigger from a flow button.

1. After save, answers populate the subscriber profile when the flow runs.
2. Guide: User input flow.

14) Whitelisted Domains

What: URL domains allowed for bot Web URL buttons and Webviews (Meta requirement).

When: before publishing any web link or form on your domain.

When opened: domain list + add domain, then save.

1. After save, Meta allows opening those domains from the Page. Failed buttons often mean a missing whitelist entry.
2. Related: Subscribers and domains.

15) Options bar and subscribers

Right-column header Options: Export bot settings, Import bot settings, Import flow, Page/Messenger bot analytics. Variables inserts dynamic fields. Also review Subscribers and Errors before go-live.

Recommended first-week order

1. Connect + Enable Bot Connection.
2. General Settings: enable Reply if no match found → Save.
3. Get Started Settings: Enabled + welcome → Save.
4. Action Buttons: Get-started + No Match templates.
5. Keywords for FAQs.
6. Persistent Menu, then publish after testing.
7. Optional: Sequence, Engagement, User Input, Whitelist.

Common mistakes

• Shooting a closed card face instead of the panel after Change Settings.
• Editing No Match without enabling the General Settings switch.
• Building Persistent Menu before Get Started is Enabled.
• Mixing Instagram Tools screens into this Facebook guide.
• Submitting Persistent Menu without Publish Persistent Menu.

Related: Messenger bot setup · Instagram map · Connect accounts.

Next step

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