Inbox and Live Chat

Manual replies in ChatLik follow two clear channel paths: the WhatsApp Inbox under WhatsApp Tools, and Live Chat for Messenger/Instagram under Facebook Tools or Instagram Tools. This guide opens the inbox, the thread list, the conversation pane, then the composer — using real UI labels, not marketing fluff.

Before you start

1. Connect WhatsApp and/or a Facebook Page under Integrations → Connect Accounts and enable Enable Bot Connection.
2. Agree who watches Unread and Mine.
3. For bot→human handoff see also Live Support.

1) Open the WhatsApp Inbox

1. Sidebar: WhatsApp Tools → Inbox.
2. Confirm list/chat columns and filters such as All / Unread / Agent / Archived.



3. Confirm the connected number is selected; empty state means a new number.

2) Open Messenger Live Chat

1. Sidebar: Facebook Tools → Live Chat (Instagram: Instagram Tools → Live Chat).
2. Wait for the conversation list to load.

3) Page picker and list filters

1. Pick the correct Page if a page switcher is shown.
2. Use tabs like All, Mine, Unread, Archived.
3. Use Search to narrow by name or message text.

4) Open a conversation thread

1. Click a row to open the message pane.
2. Review bot and customer messages (blog shots blur PII).

5) Manual reply and subscriber tools

1. Type in the composer and send.
2. In the subscriber details pane (when shown): set Assigned agent, add a Label, or use Resume bot reply after human help.
3. Click Save changes if you edited agent/labels.

Practical tips

• Start peak shifts on Unread.
• After human help, resume the bot when automation should continue.
• Deeper tags/assignment: Inbox tags and assignment.

Common mistakes

• Replying on the wrong Page because the switcher was not updated.
• Mixing WhatsApp Inbox with Messenger Live Chat — separate menu paths.
• Leaving threads unassigned in a multi-agent team.

Next step

See Live Support and Messenger bot setup.