Instagram DMs convert when intent is clear: collect only two fields first, then close (order/WhatsApp) without a long interrogation.
Open strong
- Public comment reply + one DM question.
- Story mention → thank + next ask (Story mention).
- Ice breakers mapped to buying intents (Ice Breakers).
High-converting first message
Short greeting + direct answer + one question only. Long intros die on mobile.
Automate carefully
Use the bot for availability/policy; humans for negotiation. Wire keywords and No Match via Instagram bot setup.
Related: IG Bot Manager map · Unified inbox.
