Create and Use Comment Reply Templates

Reply Template is a card under Facebook Comment Growth Tools that stores a full visitor comment-reply campaign setup for reuse — instead of rebuilding the form each time. It is not Comment Template, which stores Page self-comment texts for posts — that is a separate guide: Comment Template Manager. It is also not a live campaign like Full-Page reply or single-post reply; those flows can pick a saved reply template when enabling. For Page auto-comments on posts see Auto Comment Campaign.

Sidebar path: Facebook Tools → Comment Manager (Facebook Comment Growth Tools screen) → Reply Template card. Inner screen title: Auto reply template manager.

Before you start

• Sidebar: Integrations → Connect Accounts. Confirm the Facebook Page is listed. If you will attach a private reply, enable Enable Bot Connection (see Connect Facebook and enable the bot).
• Draft generic or keyword replies, and any private message template you will select.
• Mentally separate: Reply Template = replies to visitor comments; Comment Template = Page comments on posts.

1) Open Comment Growth Tools and Reply Template

1. Sidebar: Facebook Tools → Comment Manager.
2. On Facebook Comment Growth Tools you see cards: All Post List, Auto Comment Campaign, Comment Template, Reply Template, Reports.
3. Click Reply Template (not Comment Template).

2) Auto Reply Template Manager list

1. You land on Auto reply template manager with the saved templates table (Template Name, Page Name, Edit/Delete actions).
2. Top buttons: Create new template and optional Bulk Upload.
3. Use Search when the table is crowded.

3) Create modal: Page and offensive comments

1. Click Create new template. The modal title is along the lines of Please give the following information for post auto reply.
2. Under Please select a page for auto-reply, pick the Page (this guide’s shots use a data Page such as صفحة العملاء or صفحة اختبار).
3. Under offensive comments choose hide or delete, and optionally enter comma-separated offensive keywords.
4. You can attach a message template for private reply after deleting offensive comment, plus Add Message Template / Refresh List.

4) Behavior toggles and reply types

Below the offensive section: multiple-reply, enable comment reply, like/page comment, and hide-after-reply toggles. The create UI then offers two reply types:

• generic message for all — one shared reply (or random variants) for every comment.
• send message by filtering word/sentence — keyword-based replies.

Fill auto reply campaign name (required) with a clear label such as “Base price” or “Friday offer”.

5) Mode A — generic message for all

1. Select generic message for all.
2. In Message for comment reply, write the text. Separate variants with || so one is chosen at random per comment. Example:

Thanks for your comment! Message us to order || Hi — happy to help, send a DM

Use first name / last name / tag-user buttons above the field, and optionally upload an image or video.

6) Mode B — filter word/sentence

Best when the same post mixes intents (price, availability, shipping…). See also Comment replies with keyword filtering.

1. Select send message by filtering word/sentence.
2. Choose exact match or any-contains matching.
3. In the first group enter comma-separated words (e.g. price,cost,available) and the reply text (supports ||).
4. Use Add more filtering for extra groups. Each group can pick a private reply template.

7) Private reply

1. Under the public reply (or filter group), open Select a message template for private reply (after Page select; UI notes a maximum of two reply messages).
2. If none fit, use Add Message Template, or Refresh List after creating one.
3. Without Bot Connection and message templates, the list may stay empty or unusable.

8) Save

1. Review Page, campaign name, reply type, and private template.
2. Click Save (or Cancel to discard).
3. After save, the template appears in the manager table and can be chosen when enabling Full-Page or single-post campaigns (“do you want to use saved template?”).

Practical tips

• Name templates by offer date or product so they stay findable.
• Update prices inside the template instead of spawning unnamed duplicates.
• Test via a non-sensitive campaign enable before relying on it.

Common mistakes

• Opening Comment Template instead of Reply Template.
• Leaving old prices inside a template still selected by live campaigns.
• Enabling private reply without Bot Connection or a message template.
• Confusing this path with Auto Comment Campaign (Page self-comments).

After you finish

Reuse the template from Full-Page reply or single-post reply, and monitor reports. For Page comment texts see Comment Template Manager and Auto Comment Campaign.

Next step

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