Messenger Customer Chat Plugin setup

Customer Chat Plugin adds a floating Messenger chat widget to your website. Path: Facebook Tools → Bot Manager → Page → Messenger Engagement → Customer Chat Plugin.

Before you start

1. Enable Bot Connection.
2. Prepare short greetings (UI often caps ~80 characters).
3. Pick a theme color that matches your site.

1) Open the plugin list

1. Open Customer Chat Plugin.
2. Review the table or create a new entry.

2) Configure the form

1. Set domain, language, and load behavior.
2. Set delay, theme color, and logged-in visibility.
3. Write logged-in / logged-out greetings.
4. Pick a confirmation template, then Generate Embed Code.

3) Publish and test

1. Paste the embed code and publish.
2. Verify the widget opens Messenger for the correct Page.

Practical tips

• Keep greetings short.
• Test as a logged-out Facebook visitor.
• Do not confuse with Checkbox Plugin.

Common mistakes

• Domain mismatch vs the live site host.
• Leaving a required confirmation template empty.
• Testing only on localhost.

Next step

Checkbox · M.me links