Automating Repeated FAQs Across Channels

Arabic social sellers hear the same questions daily: price, shipping, COD, size, returns. Automating FAQs means one approved answer layer across Messenger, Instagram, WhatsApp, and comments — not a chatty bot.

Three buckets

• Stable facts
• Daily/weekly variables
• Judgment cases for Inbox

Build a top-15 list

1. Mine Inbox + top posts
2. Write customer phrasing
3. Map to keywords/comments/WA/AI
4. Name a price owner

FAQ

How many to start?

Top 8 by frequency, then expand to 15.

AI first?

Templates for critical facts; AI after knowledge is clean.

Related: كلمات مفتاحية · قاعدة معرفة AI · قوالب واتساب · عدم التطابق.

Next step

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