Subscribers & Whitelisted Domains

Below the Page card in Bot Manager (and via Subscriber Manager in the sidebar) you review people who engaged the bot and configure Whitelisted Domains for in-chat webview/URL buttons. Without a correct HTTPS domain, Messenger webviews will not open as expected.

Before you start

1. Enable Enable Bot Connection under Connect Accounts.
2. Prepare your domain as https://example.com.
3. Align on privacy before exporting subscriber lists.

1) Entry — Subscriber Manager

1. Sidebar: Facebook Tools → Subscriber Manager (or Page-card Subscribers in Bot Manager).
2. Pick the Page under Pages and review the KPI cards.

2) Subscriber Manager screen

1. Direct path: Facebook Tools → Subscriber Manager.
2. Pick the Page under Pages.
3. Review cards such as Bot subscriber and 24h subscriber.

3) Filters, search, and labels

1. Use Label, Gender, and Search then run search.
2. In the labels panel: New label to create a category.
3. The Actions column opens quick tools on a subscriber.

4) Whitelisted domains list

1. Open the domains screen from the Page card or the domains path.
2. You should see Facebook account, domain count, and Action.

5) Add a new domain

1. Click New Domain.
2. Enter a full HTTPS domain and save.
3. Point a webview/URL button in Post-back Manager or Flow Builder at the same domain.
4. Test in Messenger that the button opens the page.

Practical tips

• Whitelist both apex and www if both are used.
• Treat exports as personal data.
• Use a lab Page for empty-list domain tests; a live Page for rich filters.

Common mistakes

• Using http when Meta requires https.
• Ignoring the Errors control when webviews fail.
• Exporting lab subscribers as production data.

Next step

Bot Manager map · Messenger bot setup · Live Chat