ChatLik AI reply rules

The Reply Rules tile adds standing rules the AI must follow when replying — e.g. always end with a follow-up question or never promise unconfirmed shipping dates. These are behavioural guardrails on top of instructions, not a replacement for classic Bot Manager keywords.

Before you start

1. Open ChatLik AI and pick the Page in Select Page/Account.
2. Review Instruction for AI and the Page AI Instruction in Business Profile so new rules do not contradict them.
3. Draft 3–5 short, measurable do/don't rules.

Add a rule

1. Open Reply Rules and click Add Rule.
2. In Rule write a clear sentence (UI example: always end by asking if they need anything else).
3. Click Save. Use Edit / Enable-Disable / Delete on the list.
4. Add remaining rules without stacking contradictions.

Verify

1. In AI Playground send a scenario that should trigger the rule (e.g. unknown delivery ETA).
2. If ignored: shorten the rule, or move it into a stronger Business Profile instruction, then retest.
3. Temporarily disable a rule during seasonal campaigns if it causes awkward replies.

After setup and verification

1. Document for the team: selected Page, who owns review, and when Playground was last tested.
2. Review day-one live replies, any error logs, and unexpected credit usage.
3. If price, policy, or hours change the same week, re-run the critical scenarios before trusting automation.
4. Keep a clear human escalation path when automation fails — never leave the customer without a fallback.

Ongoing quality control

1. Assign one owner to review this screen weekly so responsibility is not diffused.
2. On repeating customer complaints, reopen related settings and compare them with Business Profile and FAQ.
3. Log pause/edit decisions with a date so the next teammate knows what changed and why.
4. Do not treat setup as finished after the first save — review it with every new offer or season.

Practical tips

• Keep each rule to one specific sentence.
• Separate legal/compliance rules from marketing tone.
• Review rules quarterly when prices/policies change.
• Recheck permissions if Save/Refresh buttons disappear after a role change.

Common mistakes

• Essay-length rules that dilute focus.
• Rules that contradict Business Profile facts.
• Using rules instead of Products Catalog for prices.
• Treating Save alone as success without a realistic customer scenario test.

Related: Business Profile · Agents · Playground.

Next step

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