ChatLik AI FAQ knowledge base

FAQ Manager stores Q&A pairs ChatLik AI retrieves before improvising. Use Add FAQ with Question, Answer, and Category, then save. Active / Disabled controls visibility.

Before you start

1. Collect the top ~15 inbox questions (delivery, payment, sizes, returns).
2. Open ChatLik AI and select the Page.
3. Keep fast-changing prices in Products Catalog, not static FAQ, when they change daily.

Add FAQs

1. Open FAQ Manager → Add FAQ.
2. Write Question in the customer’s phrasing and a precise short Answer.
3. Optionally set Category (Delivery, Payment, Returns).
4. Save; repeat; watch Status.
5. Disable expired seasonal entries instead of deleting if they may return.

Test and refresh

1. In Playground ask nearly verbatim customer phrasing.
2. If the model improvises differently, add synonyms to the question or update the answer.
3. After large edits, rebuild embeddings if the UI offers it.

After setup and verification

1. Document for the team: selected Page, who owns review, and when Playground was last tested.
2. Review day-one live replies, any error logs, and unexpected credit usage.
3. If price, policy, or hours change the same week, re-run the critical scenarios before trusting automation.
4. Keep a clear human escalation path when automation fails — never leave the customer without a fallback.

Ongoing quality control

1. Assign one owner to review this screen weekly so responsibility is not diffused.
2. On repeating customer complaints, reopen related settings and compare them with Business Profile and FAQ.
3. Log pause/edit decisions with a date so the next teammate knows what changed and why.
4. Do not treat setup as finished after the first save — review it with every new offer or season.

Practical tips

• One idea per answer — do not merge two policies.
• Update FAQ when delivery fees change.
• Use categories for bulk review.
• Recheck permissions if Save/Refresh buttons disappear after a role change.

Common mistakes

• Marketing-only phrasing customers never type.
• Answers that contradict Business Profile.
• Leaving expired promos Active.
• Treating Save alone as success without a realistic customer scenario test.

Related: Business Profile · Products · Playground.

Next step

Try ChatLik via sign up or compare plans.