ChatLik AI Agents — priority configs

The AI Agents tile lets you run multiple configs on one Page: each agent has a Name, Instruction, Model, Priority, and Trigger Type. Agents are evaluated by priority (lower number first); the first match handles the message. With no agents, default Page AI settings apply.

Before you start

1. Open ChatLik AI and select the Page in Select Page/Account.
2. Finish Business Profile and core preferences first so agents are not empty shells.
3. Plan clear roles: sales, complaints, wholesale — with non-colliding priorities.

Create an agent

1. Open AI Agents and click Add Agent.
2. Enter Agent Name (e.g. Sales Bot, Support Agent).
3. Pick a Model or leave Use Default.
4. Set Priority — UI hint: lower = checked first.
5. Write the agent Instruction (tone, prohibitions, when to hand off).
6. Choose Trigger Type: All Messages (default handler), Keyword Match, or Fallback (if no other agent matches).
7. For keywords fill Trigger Keywords (comma-separated), then Save Agent.

Order, toggle, and test

1. Keep complaints at a lower priority number than general sales when needed.
2. Edit / disable / delete from the agent card. Disabled shows a Disabled badge.
3. Test in AI Playground with matching and non-matching phrases; document Live Support handoff.

After setup and verification

1. Document for the team: selected Page, who owns review, and when Playground was last tested.
2. Review day-one live replies, any error logs, and unexpected credit usage.
3. If price, policy, or hours change the same week, re-run the critical scenarios before trusting automation.
4. Keep a clear human escalation path when automation fails — never leave the customer without a fallback.

Ongoing quality control

1. Assign one owner to review this screen weekly so responsibility is not diffused.
2. On repeating customer complaints, reopen related settings and compare them with Business Profile and FAQ.
3. Log pause/edit decisions with a date so the next teammate knows what changed and why.
4. Do not treat setup as finished after the first save — review it with every new offer or season.

Practical tips

• Start with one All Messages agent; add keyword agents after scenarios stabilize.
• Document the priority table for the team.
• Do not duplicate long facts in every agent — keep them in Business Profile.
• Recheck permissions if Save/Refresh buttons disappear after a role change.

Common mistakes

• Identical priorities with unclear ownership.
• Over-broad keywords stealing traffic from another agent.
• Saving an agent without an AI Playground test.
• Treating Save alone as success without a realistic customer scenario test.

Related: Playground · Reply Rules · Module map.

Next step

Try ChatLik via sign up or compare plans.