WhatsApp Inbox — filters and human reply

WhatsApp Inbox is where humans reply to Cloud chats: list, filters, search, compose, and usage quota.

Main screen — controls

• Yellow bar: appears if the number is not connected — click Connect.
• Messages this month: usage vs plan limit.
• Search: by name, phone, or email.
• + button: start a new chat (permissions / window dependent).
• Chat pane: pick a contact to reply; empty state says choose a contact.

Filters

1. All: every active conversation.
2. Unread: not opened yet — peak-hour priority.
3. Agent: handed off from the bot / assigned to an agent.
4. Archived: closed or archived threads.

Daily workflow

1. Clear Unread first for quick asks.
2. Use Agent for bot escalations and reply manually.
3. After a human close, resume the bot if needed so the session is not stuck.
4. Watch the monthly message limit before heavy broadcasts.