ChatLik AI products catalog

Products Catalog is the source of truth for prices, stock, and media that ChatLik AI uses in replies and orders. Add items with Add Product, set Product Type (Physical / Digital / Subscription), name, price, currency, AI Keywords, options/packages, and stock.

Before you start

1. Open ChatLik AI and select the correct Page.
2. Prepare SKUs: clear name, price, currency, and Physical/Digital/Subscription.
3. Ready a main image — it is what product cards send.

Add a product

1. Open Products Catalog → Add Product.
2. Pick Product Type: Physical, Digital, or Subscription.
3. Fill Name, Description, Price, Currency, Category.
4. Add comma-separated AI Keywords for matching.
5. Use Options / Variants or Packages / Plans as needed.
6. Set In Stock, images, optional external link, and Digital Delivery for digital goods.
7. Click Save Product.

Update and test

1. Edit price or mark out of stock immediately when sold out.
2. Ask price/availability questions in AI Playground.
3. Rebuild embeddings/index from the UI tools after large FAQ/product edits if offered.

After setup and verification

1. Document for the team: selected Page, who owns review, and when Playground was last tested.
2. Review day-one live replies, any error logs, and unexpected credit usage.
3. If price, policy, or hours change the same week, re-run the critical scenarios before trusting automation.
4. Keep a clear human escalation path when automation fails — never leave the customer without a fallback.

Ongoing quality control

1. Assign one owner to review this screen weekly so responsibility is not diffused.
2. On repeating customer complaints, reopen related settings and compare them with Business Profile and FAQ.
3. Log pause/edit decisions with a date so the next teammate knows what changed and why.
4. Do not treat setup as finished after the first save — review it with every new offer or season.

Practical tips

• Use AI Keywords in your customers’ real phrasing.
• Do not keep prices only in free-text instructions — update the catalog.
• Check Out of Stock / Disabled badges before campaigns.
• Recheck permissions if Save/Refresh buttons disappear after a role change.

Common mistakes

• Products without price or match keywords.
• Broken main image → empty product cards.
• Leaving test products Enabled on production.
• Treating Save alone as success without a realistic customer scenario test.

Related: Type instructions · FAQ · Orders.

Next step

Try ChatLik via sign up or compare plans.