ChatLik AI Business Profile

Business Profile stores stable facts the model relies on: under Business Information fill name, type, working hours, location, delivery, payments, returns, then contact fields, response tone/language, and page instruction.

Before you start

1. Gather return policy, delivery fees, and hours from one approved source.
2. Open ChatLik AI → Business Profile and select the Page — profile is per Page.
3. Decide default response language: Arabic / English / Auto-detect.

Fill business and contact info

1. Enter Business Name, Business Type, Working Hours, Location.
2. Write accurate Delivery Information, Payment Methods, and Return Policy.
3. Under Contact Information fill website/email/phone or mark Not available.
4. Choose AI Response Tone, Response Language, and Store Country.

Instructions and save

1. Under AI Instruction write the Page AI Instruction for this Page (overrides global when set).
2. Optionally add Custom Instructions.
3. Click Save, then test delivery/returns/hours questions in Playground.

After setup and verification

1. Document for the team: selected Page, who owns review, and when Playground was last tested.
2. Review day-one live replies, any error logs, and unexpected credit usage.
3. If price, policy, or hours change the same week, re-run the critical scenarios before trusting automation.
4. Keep a clear human escalation path when automation fails — never leave the customer without a fallback.

Ongoing quality control

1. Assign one owner to review this screen weekly so responsibility is not diffused.
2. On repeating customer complaints, reopen related settings and compare them with Business Profile and FAQ.
3. Log pause/edit decisions with a date so the next teammate knows what changed and why.
4. Do not treat setup as finished after the first save — review it with every new offer or season.

Practical tips

• Keep Business Profile the single source for general policies.
• Update hours immediately for seasonal changes.
• Do not store volatile SKU prices here — use the catalog.
• Recheck permissions if Save/Refresh buttons disappear after a role change.

Common mistakes

• Leaving fields empty then blaming the model for inventing facts.
• Return policy conflicting with FAQ.
• Saving a test Page profile and forgetting production.
• Treating Save alone as success without a realistic customer scenario test.

Related: FAQ · Settings · ChatLik AI hub.

Next step

Try ChatLik via sign up or compare plans.